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Billing Information

The Patients Accounts Department is open Monday through Friday, 7:30 a.m. - 4:30 p.m. There are two direct lines for this department:  (541)523-8161 and (541)523-8824.  Voice mail is available for these extensions 24 hours a day.

About Your Hospital Bill

The following are frequently asked questions about hospital bills (the answers are listed below):

Where can I call if I have questions about my hospital bill?

You may call the patient account department at (541) 523-8161 or (541) 523-8824, weekdays from 7:30 am – 4:30 pm.  If you need to leave a message before or after those hours, 24-hour voice mail is available.  When leaving a message, please spell your last name; give date of service, reason for your call, and a number where you can be reached during the billing office hours.  We have also provided, below, answers to some of our patients’ most frequently asked questions.  If, at any time, you have a question regarding your hospital bill, do not hesitate to contact the billing office.  We are eager to answer your questions and assist you in whatever manner we can.

How soon after I leave the hospital will I receive a bill?

You can expect a bill once we have received payment or denial of payment from your insurance company.  If you are paying the bill yourself (that is, if you re not filing with an insurance provider) you should receive a bill within 10 days after you have received service.  

Why do I have to give my insurance information every time I visit St. Elizabeth?

We ask for your insurance information every time you visit St. Elizabeth to ensure that our records are accurate and up to date.  Patients and/or employers change insurance carriers with great frequency.  To process your bill quickly and accurately, we ask you for your insurance information on every visit.  This gives us the opportunity to verify your insurance coverage and benefits.

I would like a copy of my hospital bill.  How can I request one?

Call our billing office at (541) 523-8161 or (541) 523-8824 to request a copy of your hospital bill.  You can expect to receive a copy of your bill within 7 to 10 days.

Should I contact my insurance company before coming to St. Elizabeth?

That depends on the services you are services you are going to receive and your particular insurance policy and benefits.  In general, it is a good idea to review your insurance policy and benefits before receiving medical services.  In some cases – for instance, if you are coming in for laboratory tests or a chest x-ray – you may not need to notify your insurance company.  However, for many other services – such as an inpatient admission, ambulatory surgery or any invasive diagnostic test/procedure – your insurance company may require that you notify them in advance.  Lack of such notification could result in reduced benefits.

I keep getting bills from you.  Why don’t you bill my insurance company?

St. Elizabeth’s billing service will send you letters 30, 60 and 90 days after the date of service.  Please read this correspondence carefully, as it contains important information regarding the status of your account.  If you are covered under an insurance policy and we have not received payment, the letter is to inform you of this and we would appreciate you contacting the insurance company to help expedite payment.  If, after 90 days, your insurance company has not paid your bill, we expect you to make arrangement for payment in full within two weeks.

Why am I receiving multiple bills for the same service?

If you had surgery or a doctor saw you while in the hospital, you will also get a bill from your physician.  Separate bills may be received for any of the following services.  Call the number listed if you have questions about a bill for these services.

Profee Billing (ER or EKG):                541-523-8832 or 541-523-8150

Radiology:                                             800-522-4930

Pathology:                                             541-963-8911

Anesthesia:                                           541-524-9283

Physician’s office:                                 Contact Directly

I am also covered on my spouse’s insurance policy.  Will you send bills to both insurance companies?

St. Elizabeth will coordinate benefits for patients covered by more than one insurance policy.  Make sure when checking in for services that you supply the admitting department with all of your insurance information and have all insurance cards with you.

I just got a letter from a collection agency.  Why?

As part of our normal billing process, we make several attempts to contact you to let you know what portion of your bill you are personally responsible for.  We determine the amount you are responsible for after we have received payment or denial of payment from your insurance company.  You may receive notice from a collection agency if, after repeated attempts to contact you, we have not heard from you.

I can’t pay my whole bill at once.  Can I make payment arrangements?

To make payment arrangements, call our billing office at (541) 523-8161 or  (541) 523-8824.  One of the Patient Account Representatives will work with you.

Will I be asked to make any payment when I come to St. Elizabeth Health Services?

Depending on the type of insurance you have, you may be asked to pay your copay, deductible or coinsurance.

How much is my copay, deductible or coinsurance?

Your deductible and coinsurance amounts are determined by the insurance plan in which you are enrolled.  This information should be included in your insurance benefits handbook.  If you cannot find this information or have other questions, contact your insurance provider.

If I don’t have any insurance, how do I know how much to pay?  Whom do I pay?

If you have questions regarding the expected cost of your services at St. Elizabeth, contact your Patient Accounts Representative at (541) 523-8161 or (541) 523-8824.  The Patient Account Representative will be able to give you an estimated cost of your hospital service.  You may pay your hospital bill prior to service at the admitting office.  A receipt will be issued to you for your payment.  Major credit cards are accepted.

Do I need to bring anything with me when I come to St. Elizabeth?

In addition to anything your physician may ask you to bring in, please bring your insurance card and any other documents that will be useful in the registration and billing process.  For example, you should bring in any referral (order) or authorization form that your physician has given you indicating the need for the services you will receive. 

St. Elizabeth Health Services offers a Financial Grant Program for patients who cannot meet their financial obligations for services rendered.  Applications are available at the front desk of the hospital.  If you have any questions regarding this program, please call (541) 523-6461 and ask for Patient Accounts.

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Last updated: August 18, 2008